In short
If a course or plan is not right for you, email support@lemongymfits.com within 14 days of your purchase and we refund the full amount. You do not have to give a reason. There is no subscription, so there is nothing to cancel later.
1. The 14-day money-back guarantee
Every purchase, single courses and plans with coaching alike, comes with a 14-day guarantee. Within 14 calendar days of the payment, ask for a refund for any reason, or none, and we refund 100% of what you paid, even if you have already read lessons or started your coaching. This is a commercial guarantee we give voluntarily, on top of your legal rights.
2. The statutory right of withdrawal
Consumers in Portugal, the rest of the European Union and the United Kingdom normally have 14 days to withdraw from an online purchase without giving a reason (in Portugal, Decree-Law 24/2014).
- Courses (digital content). For digital content supplied immediately, that right ends once supply begins, provided the consumer expressly asked for immediate supply and acknowledged that the right would be lost (article 16(m) of Directive 2011/83/EU and article 17 of Decree-Law 24/2014). At checkout we ask you to confirm exactly that, because the lessons are delivered within minutes of payment.
- Coaching (a service). If you ask for the coaching to be available during the withdrawal period and then withdraw, the law allows us to charge for the part already provided. We do not: within 14 days the refund is always 100%.
Our 14-day money-back guarantee applies in full in every case, so in practice you keep the same 14 days to change your mind. If you prefer not to ask for immediate access, email us before buying and we will arrange a purchase with access after 14 days.
3. How to ask for a refund
- Email support@lemongymfits.com from the address you used to buy, or use the contact form and choose "Refund request". You may also use the model withdrawal form, but you do not have to.
- Include the order reference from your confirmation email or receipt if you have it. If not, we will find the order for you.
- That is all. No forms to post, no calls and no questions.
We confirm your request within one working day and process the refund through Stripe to the card you paid with, within 14 days at the latest. Depending on your bank, the money appears in your account within 5 to 10 working days. We cannot refund to a different card or by another method. When a refund is made, access to the refunded purchase and any remaining coaching end.
4. After 14 days
After the guarantee period, purchases are final, except in the cases below or where the law of your country gives you more rights, in which case the law prevails.
5. Faulty, not as described or not provided
If a lesson does not open, is incomplete, or a course clearly differs from its description, tell us and we will fix it. If we cannot fix it within a reasonable time, you are entitled to a full refund at any time, under Portuguese Decree-Law 84/2021. If we cannot provide coaching weeks you paid for, we refund those weeks in proportion to the coaching part of the price.
6. Payment or delivery problems
- Charged twice: we refund the duplicate payment immediately.
- Paid but received nothing: see delivery and access. If we cannot deliver, we refund you in full.
- Bought a course and then a plan that includes it: write to us within 14 days of the plan purchase and we refund the single course.
- A charge you do not recognise: look for LEMONGYMFITS and write to us straight away. If you did not make the purchase, we refund it.
7. Please contact us before a chargeback
A bank dispute takes weeks and blocks your access while it is investigated. An email to us is usually solved the same day, and we never refuse a valid refund request.
8. Abuse
If the same person repeatedly buys and refunds, or shares the access link before asking for a refund, we may refuse further purchases. This never affects the statutory rights described above.
Complaints
Electronic complaints book. Under Portuguese law you can file a complaint in the official electronic complaints book (Livro de Reclamações Eletrónico) at livroreclamacoes.pt. The complaint is sent to us and to the competent authority.
Alternative dispute resolution. If a consumer dispute cannot be solved with us directly, you may take it to a consumer arbitration centre. The CNIACC, the National Centre for Consumer Information and Arbitration (cniacc.pt), handles disputes anywhere in Portugal where no regional centre is competent, and the full list of approved centres is published on the Portuguese Consumer Portal (consumidor.gov.pt). Consumers in other EU countries may also contact the European Consumer Centre of their country.
Contact
Elsa Sofia Miranda Tomaz, Edf. Spot, R. de Aires Barbosa, n.º 3, Bairro do Liceu, 3810-042 Aveiro, Portugal
support@lemongymfits.com · +351 912 010 222